Delivery & Fulfilment Policy

1. No physical shipping

Dewiride Technologies Private Limited sells only digital products, software services and professional services. Nothing we sell is shipped physically, so there are no shipping charges, no couriers, no customs formalities and no delivery addresses to provide.

2. Delivery timelines by product

3. Digital downloads from shop.dewiride.com

Dewiride Shop also publishes its own terms of service, which takes precedence over this policy for Dewiride Shop where they differ.

• Access is granted immediately after the payment is confirmed — normally within a few seconds.
• Download links appear on the order confirmation page and are also emailed to the address used at checkout.
• Past orders and their download links stay available in your account on shop.dewiride.com.
• If a payment is confirmed but access is not granted within 30 minutes, contact support@dewiride.com and we will deliver the files manually.

4. Dewiride AI wallet credits

Dewiride AI also publishes its own delivery policy and terms of service, which take precedence over this policy for Dewiride AI where they differ.

• Credits are added to your wallet as soon as the payment is authorised and are immediately usable.
• Your live balance, every top-up and every deduction are visible in your account so you can see exactly what has been consumed.
• A receipt is emailed for every top-up, and a GST invoice for every payment can be downloaded from your billing page.
• If a payment succeeds but credits are not added within 30 minutes, contact support — we will credit the account manually or refund the top-up.
• Access to Dewiride AI is currently invite-only: once your place opens, you create your account and can use the assistant straight away.

5. Dewiride Analytics plans

Dewiride Analytics also publishes its own terms of service, which takes precedence over this policy for Dewiride Analytics where they differ.

• Dewiride Analytics is an online service: access starts as soon as you sign up, and there is nothing to download or ship.
• The 7-day free trial starts at sign-up with everything switched on. Once you choose a plan, it runs for each month you have paid for.
• Once the tracker is on your website, your first visits show up within a minute.
• Invoices are produced by Stripe: you can read them, change your card or cancel from inside the product, on Stripe's own pages.

6. Consulting and development services

• Engagements begin on the start date agreed in the proposal or statement of work, usually within 5 business days of the advance being received.
• Deliverables, milestones and acceptance criteria are defined in that document and delivered remotely — typically as source code repositories, deployed environments, documentation and handover sessions.
• Consultations are delivered as scheduled video calls; a booking confirmation with the joining link is sent by email.
• Support retainers run for the calendar month billed, with response times as stated in the agreement.

7. Service availability

Dewiride Shop (shop.dewiride.com), Dewiride AI and Dewiride Analytics are available worldwide, subject to the legal and export restrictions described in our Terms of Service. We do not geo-block any region other than where the law requires it.

8. If something goes wrong

Any failed or delayed delivery is fixed, or refunded where the product's refund policy provides for it — see our Refund, Cancellation & Dispute Policy. Reach us at support@dewiride.com or +91 8955643412, Monday to Friday, 9:00 AM – 6:00 PM IST. We reply within 1 business day.