Delivery & Fulfilment Policy

1. No physical shipping

Dewiride Technologies Private Limited sells only digital products, software services and professional services. Nothing we sell is shipped physically, so there are no shipping charges, no couriers, no customs formalities and no delivery addresses to provide.

2. Delivery timelines by product

3. Digital downloads

• Access is granted immediately after the payment is confirmed — normally within a few seconds.
• Download links appear on the order confirmation page and are also emailed to the address used at checkout.
• Past orders and their download links stay available in your account on shop.dewiride.com.
• If a payment is confirmed but access is not granted within 30 minutes, contact support@dewiride.com and we will deliver the files manually or refund you in full.

4. Dewiride AI wallet credits

• Credits are added to your wallet as soon as the payment is authorised and are immediately usable.
• Your live balance, every top-up and every deduction are visible in your account so you can see exactly what has been consumed.
• A receipt is emailed for every top-up. Tax invoices are issued where required.
• If a payment succeeds but credits are not added within 30 minutes, contact support — we will credit the account manually or refund the top-up.

5. Consulting and development services

• Engagements begin on the start date agreed in the proposal or statement of work, usually within 5 business days of the advance being received.
• Deliverables, milestones and acceptance criteria are defined in that document and delivered remotely — typically as source code repositories, deployed environments, documentation and handover sessions.
• Consultations are delivered as scheduled video calls; a booking confirmation with the joining link is sent by email.
• Support retainers run for the calendar month billed, with response times as stated in the agreement.

6. Service availability

Our digital storefront and Dewiride AI are available worldwide, subject to the legal and export restrictions described in our Terms of Service. We do not geo-block any region other than where the law requires it.

7. If something goes wrong

Any failed or delayed delivery is either fixed or refunded — see our Refund, Cancellation & Dispute Policy. Reach us at support@dewiride.com or +91 8955643412, Monday to Friday, 9:00 AM – 6:00 PM IST. We reply within 1 business day.