Refund, Cancellation & Dispute Policy

1. Who this policy covers

This policy is issued by Dewiride Technologies Private Limited ("Dewiride", "we", "us") and applies to every purchase made from us, regardless of which of our websites you bought from:

• dewiride.com — AI consulting, development and support services
• dewiride.ai — Dewiride AI prepaid wallet credits (pay-as-you-go SaaS)
• shop.dewiride.com — downloadable digital products (source code, templates, courseware)

All three are operated by the same legal entity and are billed by the same merchant of record. Charges appear on your statement as DEWIRIDE.

2. Returns of physical goods

We do not sell, ship or deliver any physical goods. Everything we sell is a digital product, a software service, or professional services delivered remotely, so no return or shipment-back process applies. See our Delivery & Fulfilment Policy for how each purchase reaches you.

3. Dewiride AI — prepaid wallet credits

Dewiride AI is sold on a prepaid, consumption basis. You add funds to your wallet (from $5 or ₹400) and the balance is drawn down as you use the service. There is no subscription, no lock-in and no minimum term.

4. Digital downloads from shop.dewiride.com

Products in our shop are delivered instantly as a download, so the goods are fully consumed at the moment of delivery. We still stand behind everything we sell.

Outside those circumstances, downloads are non-refundable once the files have been accessed, because the product cannot be returned. Please read the product description, prerequisites and technology stack before buying, and contact us first if you are unsure — we would rather answer a question than process a refund.

Orders are fulfilled immediately, so cancellation is only possible if you write to us before the download has been accessed.

5. Consulting, development and support services

6. How to request a refund

1. Email support@dewiride.com from the address on the order, or use our contact page.
2. Include the order or invoice number, the date, the amount and a short description of the problem.
3. We acknowledge every request within 1 business day and give you a decision within 5 business days.
4. Approved refunds are issued to the original payment method within 5–10 business days. Your bank may take a few additional days to post the credit.

Refunds are always made in the currency of the original payment. We do not charge any processing fee on a refund; any difference in the amount you receive is due to exchange-rate movement or fees applied by your own bank.

7. Disputes and chargebacks

If you do not recognise a charge or are unhappy with a decision, please contact us before raising a chargeback with your bank — we can almost always resolve it faster directly.

• Write to billing@dewiride.com with the charge details. We respond within 1 business day.
• If you disagree with the outcome, you may escalate to our grievance officer at grievance@dewiride.com within 30 days. Escalations are answered within 15 days.
• Unresolved disputes are governed by the laws of India, with jurisdiction in the courts of Jodhpur, Rajasthan, as set out in our Terms of Service.

Where a chargeback is raised, we may suspend the associated account or wallet balance until the dispute is settled with the card issuer.

8. Promotions and discounts

Discounted, promotional and free items are refunded at the price actually paid, not at the list price. Promotional pricing applies only while the promotion is running and cannot be applied retrospectively to an earlier order. Full promotional terms are set out in our Terms of Service.

9. Changes to this policy

We may update this policy from time to time. The version published on this page at the moment of your purchase is the one that applies to that purchase.

10. Contact us