Refund, Cancellation & Dispute Policy
Last updated: October 2026
1. Who this policy covers
This policy is issued by Dewiride Technologies Private Limited ("Dewiride", "we", "us") and applies to purchases from these websites:
- dewiride.com — AI consulting, development and support services
- dewiride.ai — Dewiride AI prepaid wallet credits (pay-as-you-go SaaS)
- shop.dewiride.com — downloadable digital products (source code, templates, courseware)
- analytics.dewiride.com — Dewiride Analytics monthly plans (web analytics SaaS)
All of them are operated by the same legal entity and are billed by the same merchant of record. Card payments taken by Stripe appear on your statement as DEWIRIDE.
This policy is the overview for all of them. Each product also publishes its own refund policy on its website, linked in its section below; for that product it takes precedence where the two differ.
2. Returns of physical goods
We do not sell, ship or deliver any physical goods. Everything we sell is a digital product, a software service, or professional services delivered remotely, so no return or shipment-back process applies. See our Delivery & Fulfilment Policy for how each purchase reaches you.
3. Dewiride AI — prepaid wallet credits
Dewiride AI also publishes its own refund policy, which takes precedence over this policy for Dewiride AI where they differ.
Dewiride AI is sold on a prepaid, consumption basis. You add funds to your wallet (from $5) and the balance is drawn down as you use the service. There is no subscription, no lock-in and no minimum term.
Refunds
- Unused balance: you may request a refund of any unused wallet balance within 30 days of the top-up. We refund it in full to the original payment method.
- Consumed credits: credits already spent on completed requests are non-refundable, because the underlying compute has been used.
- Service faults: if credits were consumed by a failed, duplicated or clearly defective request, we re-credit those amounts in full on request — this is not time-limited.
- Billing errors: duplicate charges, incorrect amounts or unauthorised top-ups are refunded in full.
- Granted credit: credit we add ourselves, such as a signup welcome credit or a goodwill credit, is not a payment and is not refundable in cash.
- GST: where GST was charged, it is refunded proportionally and a credit note is issued.
Cancellation
- You can stop using Dewiride AI at any time — simply do not top up again.
- Auto top-up is off by default. If you have enabled it, you can switch it off at any time from your account settings, and it takes effect immediately.
- You can close your account at any time by writing to support@dewiride.com. Any unused balance under 30 days old is refunded as part of closure.
- Credits do not expire for as long as your account remains open.
4. Digital downloads from shop.dewiride.com
Dewiride Shop also publishes its own refund policy, which takes precedence over this policy for Dewiride Shop where they differ.
Shop items are digital downloads, delivered instantly, so they cannot be returned. In summary:
- Refunds: a duplicate purchase of the same item is refunded. Ask within 30 days of purchase.
- No refund: where an item does not work because of a misconfiguration or an unsupported setup on your side, where you do not have the knowledge to use it, where it is no longer available on the Shop, where it does not meet your expectations or you no longer want it, or where there is not enough information to show why a refund is due.
- Asking for one: email support@dewiride.com. The Shop has 5 days to help you or decide, and an approved refund takes 7–9 business days to process.
- Cancellation: digital goods cannot be cancelled once purchased.
5. Consulting, development and support services
Cancellation
- Monthly retainers and support plans: cancel at any time with 30 days' written notice. Service continues to the end of the notice period; we do not charge a cancellation fee.
- Fixed-scope projects: either party may terminate in writing. You pay for work completed and accepted up to the termination date; any advance beyond that is returned.
- Consultations: reschedule or cancel free of charge up to 24 hours before the session. Prepaid sessions cancelled with less notice, or missed, are not refundable but can be rescheduled once at our discretion.
Refunds
- Unearned advances and prepaid but unused hours are refunded in full.
- If we fail to deliver an agreed milestone and cannot remedy it within 30 days, that milestone is refunded in full.
- Billing errors and duplicate charges are refunded in full.
- Work already completed, delivered and accepted, and third-party licences or cloud costs bought on your behalf, are non-refundable.
6. Dewiride Analytics — monthly plans
Dewiride Analytics is sold as monthly plans, paid in advance, after a free trial of 7 days that needs no card.
Dewiride Analytics also publishes its own refund policy, which takes precedence over this policy for Dewiride Analytics where they differ.
Refunds
- Free trial: no card is taken during the trial, so there is nothing to refund.
- Unused time: your plan runs to the end of the month you have paid for, so the unused part of a month is not refunded.
- Billing errors: a charge made twice for the same month, a charge after you cancelled, a charge you did not authorise, or a wrong amount or currency is refunded.
- Problems on our side: we also refund you if the service was unavailable for a substantial part of a month for a reason on our side, or if we close your account for a reason other than your breach of its terms.
- Asking for one: write to billing@dewiride.com with the email address on your Analytics account and the invoice or charge in question.
Cancellation
- Cancel at any time from inside the product, under Plan, then Card and invoices.
- Your plan runs to the end of the month you have paid for and is not renewed. Measurement then stops; your account stays open, and you can still read what was collected or start a plan again.
- You can change plan at any time. The difference for the rest of the month goes on your next invoice.
- Closing the whole account is different from cancelling a plan. Any owner can close it from its settings: measurement then stops at once for every website in it, and the traffic, the account and the people in it are kept for 30 days so that it can be restored, then deleted (invoices and payment records are kept for 8 years, as the law requires). Ask us before then if you want a copy.
7. How to request a refund
For a product, follow its own refund policy, summarised in its section above. For our consulting, development and support services:
- Email billing@dewiride.com from the address on the invoice, or use our contact page.
- Include the order or invoice number, the date, the amount and a short description of the problem.
- We acknowledge every request within 1 business day and give you a decision within 5 business days.
- Approved refunds are issued to the original payment method within 5–10 business days. Your bank may take a few additional days to post the credit.
Refunds are always made in the currency of the original payment. We do not charge any processing fee on a refund; any difference in the amount you receive is due to exchange-rate movement or fees applied by your own bank.
8. Disputes and chargebacks
If you do not recognise a charge or are unhappy with a decision, please contact us before raising a chargeback with your bank — we can almost always resolve it faster directly.
- Write to billing@dewiride.com with the charge details. We respond within 1 business day.
- If you disagree with the outcome, you may escalate to our grievance officer at grievance@dewiride.com within 30 days. Escalations are answered within 15 days.
- Unresolved disputes are governed by the laws of India, with jurisdiction in the courts of Jodhpur, Rajasthan, as set out in our Terms of Service.
Where a chargeback is raised, we may suspend the associated account or wallet balance until the dispute is settled with the card issuer.
9. Promotions and discounts
Discounted, promotional and free items are refunded at the price actually paid, not at the list price. Promotional pricing applies only while the promotion is running and cannot be applied retrospectively to an earlier order. Full promotional terms are set out in our Terms of Service.
10. Changes to this policy
We may update this policy from time to time. The version published on this page at the moment of your purchase is the one that applies to that purchase.
11. Contact us
Dewiride Technologies Private Limited
Support: support@dewiride.com
Billing & disputes: billing@dewiride.com
Phone: +91 8955643412 (Monday to Friday, 9:00 AM – 6:00 PM IST)
Address: C/o Jagdish Kumawat, Village Tena, Tehsil Shergarh, Jodhpur – 342028, Rajasthan, India